> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revize.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Products & Upsell

> Let customers add products to existing orders after checkout. Turn order edits into revenue opportunities with smart product suggestions and seamless payment handling.

<Note>
  The buying intent is at its peak right after checkout - customers just swiped their card and are in a happy, purchasing mindset. This is the golden moment in the shopping journey to subtly nudge them to add more products, making it a sure shot way to increase average order value.
</Note>

## Why post-checkout upsells work

<CardGroup cols={2}>
  <Card title="Customer's in Buying Mode" icon="cart-shopping" color="#10b981">
    They just completed a purchase and are actively thinking about the products they need.
  </Card>

  <Card title="No Checkout Friction" icon="bolt" color="#8b5cf6">
    Payment info is already saved. Adding products is just one click plus payment confirmation.
  </Card>

  <Card title="Natural Add-On Timing" icon="lightbulb" color="#f59e0b">
    While reviewing their order, customers often remember related items they forgot to include.
  </Card>

  <Card title="Immediate Gratification" icon="rocket" color="#ef4444">
    Items get added to the same shipment instead of requiring a separate order and shipping cost.
  </Card>
</CardGroup>

## How customers add products

<Steps>
  <Step title="Browse available products">
    From the Revize Customer Portal, customers click **Add products** to see your curated product selection.
  </Step>

  <Step title="Select items to add">
    Choose products with variants (size, color, quantity) using the familiar product browser interface.
  </Step>

  <Step title="Review order changes">
    See new items added to their order with updated totals and shipping information.
  </Step>

  <Step title="Pay for additions">
    Click **Pay now** to charge the additional amount and confirm the expanded order.
  </Step>
</Steps>

<Tip>
  With Revize's rules engine, merchants can choose which products to show under "Add products" based on order and product tags. This customization is currently available through our support team - reach out ([hello@revize.app](mailto:hello@revize.app)) with your customization request.
</Tip>

## AI-powered product recommendations

Show customers what they actually want. Product recommendations are now powered by Shopify AI and your strategic picks.

<img src="https://mintcdn.com/revize/KMnZRR30ASXV1uVR/images/features/ai-recommendations.png?fit=max&auto=format&n=KMnZRR30ASXV1uVR&q=85&s=4ae08c1620babc8decca090256d8c77a" alt="AI-powered product recommendations" style={{ borderRadius: "12px", width: "100%", boxShadow: "0 4px 14px rgba(0,0,0,0.08)" }} width="1136" height="766" data-path="images/features/ai-recommendations.png" />

<Tabs>
  <Tab title="Related Products (Shopify AI)">
    **Automatically generated suggestions**

    Shopify AI analyzes purchase patterns and product similarity to suggest relevant items. No configuration needed—it learns from your store's data.

    [Learn how Shopify AI recommendations work →](https://shopify.dev/docs/storefronts/themes/product-merchandising/recommendations)
  </Tab>

  <Tab title="Complementary Products">
    **Hand-picked recommendations**

    Curate exactly what to show using Shopify's Search & Discovery app. Perfect for bundles, accessories, or strategic upsells.

    [Set up with Search & Discovery →](https://apps.shopify.com/search-and-discovery)
  </Tab>
</Tabs>

<Info>
  Coming soon: Full upsell engine with advanced targeting and analytics.
</Info>

***

## Grid view for product upsells

Display products in a visual grid layout that makes browsing feel natural and boosts conversions.

<img src="https://mintcdn.com/revize/KMnZRR30ASXV1uVR/images/features/grid-view.png?fit=max&auto=format&n=KMnZRR30ASXV1uVR&q=85&s=94c7863229866e04a429c820f6d36193" alt="Grid view for product upsells" style={{ borderRadius: "12px", width: "100%", boxShadow: "0 4px 14px rgba(0,0,0,0.08)" }} width="2262" height="928" data-path="images/features/grid-view.png" />

### Display options

<CardGroup cols={2}>
  <Card title="Grid View" icon="grid" color="#8b5cf6">
    Display products in eye-catching cards with images, prices, and quick-add buttons in a modern grid layout.
  </Card>

  <Card title="Spotlight Mode" icon="lightbulb" color="#f59e0b">
    Highlight "Add Products" in its own prominent card instead of tucking it inside an accordion.
  </Card>
</CardGroup>

### How to enable Grid View

<Steps>
  <Step title="Go to Order Editing">
    In Revize, navigate to the **Order Editing** tab.
  </Step>

  <Step title="Find Add Products section">
    Under **Customer edit options**, locate the **Add products** setting.
  </Step>

  <Step title="Select Grid layout">
    Choose **Grid** from the display options.
  </Step>

  <Step title="Enable Spotlight (optional)">
    Toggle **"Highlight the Add products section"** for maximum visibility.
  </Step>
</Steps>

***

## Payment and pricing

<Steps>
  <Step title="Transparent pricing">
    All product prices show clearly, including any applicable discounts and bulk savings.
  </Step>

  <Step title="Real-time totals">
    Order total updates immediately as customers add items, showing taxes and shipping changes.
  </Step>

  <Step title="Secure payment">
    Uses Shopify's payment processing with saved payment methods for quick checkout.
  </Step>

  <Step title="Instant confirmation">
    Added products appear in the order immediately with confirmation notifications.
  </Step>
</Steps>

<img src="https://mintcdn.com/revize/_Q-lg5jPpdIW5Dem/images/features/add-products.png?fit=max&auto=format&n=_Q-lg5jPpdIW5Dem&q=85&s=7ce0ebed3149126ac580eac159abf995" alt="Revize add products/ upsell widget on order status page" style={{ borderRadius: "12px", width: "100%", boxShadow: "0 4px 14px rgba(0,0,0,0.08)" }} width="1196" height="1102" data-path="images/features/add-products.png" />

## Proven upsell strategies

<Tabs>
  <Tab title="Pick the right products">
    Focus on high-margin items, natural add-ons, or inventory you want to move fast.
  </Tab>

  <Tab title="Use pricing psychology">
    Show original prices with discounts, highlight free shipping thresholds, and bundle offers to increase perceived value.
  </Tab>

  <Tab title="Time it well">
    The best results happen right after checkout, early in the edit window, or before peak shopping seasons.
  </Tab>
</Tabs>

## Configure product additions

<Steps>
  <Step title="Enable the feature">
    In your **Revize Order Editing** settings, turn on **Add products** under Customer edit options.
  </Step>

  <Step title="Choose available products">
    Use Revize's powerful rules engine to select which products customers can add. Contact support for custom product selection based on order contents, tags, or collections.
  </Step>

  <Step title="Test the experience">
    Place a test order and try adding products to ensure the flow works smoothly for your customers.
  </Step>
</Steps>

## Revenue impact

<CardGroup cols={2}>
  <Card title="Higher Average Order Value" icon="chart-line" color="#10b981">
    Customers who add products during editing typically increase their order value by 15-40%.
  </Card>

  <Card title="Better Customer Lifetime Value" icon="repeat" color="#8b5cf6">
    Positive post-purchase experiences lead to more repeat orders and referrals.
  </Card>

  <Card title="Inventory Movement" icon="warehouse" color="#f59e0b">
    Strategic product recommendations help move slow inventory or promote new products.
  </Card>

  <Card title="Reduced Acquisition Costs" icon="dollar-sign" color="#ef4444">
    Upselling existing customers is more cost-effective than acquiring new ones.
  </Card>
</CardGroup>

## Customer feedback

<AccordionGroup>
  <Accordion title="Convenience" icon="thumbs-up">
    *"So much easier than placing a second order - everything ships together!"*

    Customers love avoiding multiple orders and shipping fees with Revize's seamless experience.
  </Accordion>

  <Accordion title="Product Discovery" icon="eye" color="#8b5cf6">
    *"Found the perfect accessories I didn't know you sold."*

    Product additions help customers discover your full catalog through smart recommendations.
  </Accordion>

  <Accordion title="Savings" icon="piggy-bank">
    *"Hit free shipping by adding one more item - smart!"*

    Shipping threshold notifications drive strategic additions and boost satisfaction.
  </Accordion>

  <Accordion title="Speed" icon="clock">
    *"Added items in seconds without re-entering payment info!"*

    One-click additions make the process frictionless and encourage more purchases.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do customers add products to their orders with Revize?" icon="cart-shopping">
    Customers click "Add products" in their Revize order editing portal, browse available items in a clean list view, select variants through a modal popup, and pay for additions through Shopify's secure checkout system.
  </Accordion>

  <Accordion title="Can I control which products customers can add?" icon="sliders">
    Yes, you can use Revize's powerful rules engine to customize product selection based on order tags, product tags, or customer segments. Contact our support team ([hello@revize.app](mailto:hello@revize.app)) for custom configurations.
  </Accordion>

  <Accordion title="Do product additions increase average order value?" icon="chart-line">
    Absolutely. Customers who add products during editing with Revize typically increase their order value by 15-40%, making it one of the most effective post-purchase upselling strategies.
  </Accordion>

  <Accordion title="How are payments handled for additional products?" icon="credit-card">
    Additional items are charged through Shopify's secure payment system using the customer's saved payment method. They see the exact additional amount before confirming their purchase.
  </Accordion>

  <Accordion title="Does this work with my existing Shopify setup?" icon="plug">
    Yes, Revize integrates seamlessly with your existing Shopify store, payment processing, inventory management, and fulfillment systems without disrupting your workflow.
  </Accordion>

  <Accordion title="When do customers see the option to add products?" icon="clock">
    Customers can add products during their edit window - typically right after purchase through the thank you page, or anytime they access their order through the Revize customer portal.
  </Accordion>
</AccordionGroup>

<Note>
  Revize transforms product additions into powerful growth opportunities. Enable this feature to increase average order value while providing genuine convenience to your customers through intelligent post-purchase upselling.
</Note>

## Related features

* [Apply Discounts](/features/apply-discounts) — let customers apply discount codes they forgot at checkout
* [Product Variant & Quantity Edits](/features/product-quantity-edits) — let customers modify existing items in their order
* [Shipping Upgrade](/features/shipping-upgrade) — offer faster delivery options during editing
* [Customer Portal](/features/customer-portal) — where customers access all editing features
* [Order Edit Restrictions](/setup/order-edit-restrictions) — control which products can be added