> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revize.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping Upgrade

> Let customers upgrade to faster delivery after checkout. Turn urgency into revenue with express shipping, overnight delivery, and expedited options through automatic payment processing.

<Note>
  Plans change after checkout. When customers suddenly need items faster, let them upgrade shipping instead of canceling their order. Turn urgency into additional revenue.
</Note>

## Why shipping upgrades drive revenue

<CardGroup cols={2}>
  <Card title="Capture Last-Minute Urgency" icon="calendar-xmark" color="#ef4444">
    Sudden trips, events moved up, or gift deadlines create immediate need for faster delivery.
  </Card>

  <Card title="Prevent Order Cancellations" icon="shield-check" color="#10b981">
    Instead of canceling to shop elsewhere with faster shipping, customers upgrade their existing order.
  </Card>

  <Card title="Higher Shipping Margins" icon="chart-line" color="#8b5cf6">
    Express shipping delivers 60-80% margins compared to 20-30% on standard shipping.
  </Card>

  <Card title="Reduce Support Workload" icon="headphones" color="#f59e0b">
    Customers handle rush shipping requests themselves instead of contacting support.
  </Card>
</CardGroup>

## How customers upgrade shipping

<Steps>
  <Step title="Access upgrade options">
    From the Revize Customer Portal, customers click **Upgrade shipping method** to see faster delivery options.
  </Step>

  <Step title="Compare shipping methods">
    View all available shipping methods with delivery dates, costs, and service descriptions from your store.
  </Step>

  <Step title="Select faster delivery">
    Choose from express, overnight, or other expedited options based on your Shopify shipping configuration.
  </Step>

  <Step title="Pay the difference">
    Click **Pay now** to charge the shipping upgrade fee through Shopify's secure checkout system.
  </Step>

  <Step title="Instant order update">
    Shipping method updates immediately in Shopify and syncs to your fulfillment system with the new service level.
  </Step>
</Steps>

<img src="https://mintcdn.com/revize/_Q-lg5jPpdIW5Dem/images/features/shipping-upgrade.png?fit=max&auto=format&n=_Q-lg5jPpdIW5Dem&q=85&s=066f180eb0406eef46c10732787c9392" alt="Shipping upgrade options in Revize Customer Portal" style={{ borderRadius: "12px", width: "100%", boxShadow: "0 4px 14px rgba(0,0,0,0.08)" }} width="1202" height="514" data-path="images/features/shipping-upgrade.png" />

## Smart shipping integration

<AccordionGroup>
  <Accordion title="Works with your existing shipping setup" icon="truck">
    **Seamless integration with popular shipping solutions**

    Revize automatically pulls from your configured shipping methods:

    * **Shopify Shipping** - built-in carrier rates
    * **Advanced Shipping Rules** - complex rate calculations
    * **Bespoke Shipping** - custom shipping configurations
    * **Carrier-connected rates** - UPS, FedEx, DHL, USPS live rates
    * **Third-party shipping apps** - ShipperHQ, Parcelify, Advanced Shipping Manager

    <Note>
      Using carrier rates or custom shipping apps? Contact us and we'll configure Revize to work seamlessly with your setup.
    </Note>
  </Accordion>

  <Accordion title="Dynamic rate calculations" icon="calculator">
    **Shipping rates update automatically**

    Shipping options and pricing adjust in real-time when customers:

    * **Change shipping address** - rates recalculate for new delivery location
    * **Add or remove items** - shipping costs adjust for cart weight and size
    * **Modify quantities** - carrier rates update for package dimensions
    * **Qualify for free shipping** - automatic free shipping when thresholds are met

    Customers always see accurate, current shipping options and pricing.
  </Accordion>

  <Accordion title="Flexible fulfillment options" icon="boxes-stacked">
    **Configure shipping to match your workflow**

    Revize supports different shipping approaches:

    * **Combined shipping (default)** - all items ship together with unified rates
    * **Split shipping** - items can ship separately with individual rates per package

    If your store has split shipping configured, just let us know and we'll enable it in one minute for your store.
  </Accordion>
</AccordionGroup>

<Tip>
  **Smart upgrade detection:** When customers add products and their order value exceeds your free shipping threshold, Revize automatically offers free shipping as an upgrade option (if enabled in your store settings).
</Tip>

## Revenue impact

<CardGroup cols={2}>
  <Card title="Immediate Revenue Boost" icon="chart-line" color="#10b981">
    Express shipping upgrades typically increase order value by \$10-50 with minimal additional cost.
  </Card>

  <Card title="Customer Retention" icon="user-check" color="#8b5cf6">
    Convenient upgrades prevent customers from abandoning orders to shop competitors with faster shipping.
  </Card>

  <Card title="Operational Efficiency" icon="gauge-high" color="#f59e0b">
    Automated upgrade handling eliminates manual processing of rush shipping requests.
  </Card>

  <Card title="Carrier Benefits" icon="handshake" color="#ef4444">
    Higher-value shipments strengthen carrier relationships and may unlock volume discounts.
  </Card>
</CardGroup>

## Enable shipping upgrades

<Steps>
  <Step title="Open Order Editing settings">
    In the Revize app, navigate to **Order Editing** in the sidebar menu.
  </Step>

  <Step title="Enable the shipping upgrade feature">
    Under **Customer edit options**, toggle on **Upgrade shipping method** and click **Save**.
  </Step>

  <Step title="Test the experience">
    Place a test order and verify that shipping upgrade options appear correctly in the Customer Portal.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do customers upgrade their shipping method in Revize?" icon="truck">
    Customers click "Upgrade shipping method" in their order portal, compare available faster delivery options, see the exact cost difference, and pay the upgrade fee through Shopify's secure payment system.
  </Accordion>

  <Accordion title="What shipping methods can customers choose from?" icon="route">
    Customers can select from any shipping methods configured in your Shopify store, including carrier rates, shipping app configurations, and custom shipping rules you've set up.
  </Accordion>

  <Accordion title="Do shipping upgrades work for international orders?" icon="globe">
    Yes, shipping upgrades are location-aware and only display services available to each customer's specific delivery address, including international shipping options and restrictions.
  </Accordion>

  <Accordion title="How are shipping upgrade payments processed?" icon="credit-card">
    Upgrade fees are charged through Shopify's payment system using the customer's saved payment method. Customers see the exact additional cost before confirming the upgrade.
  </Accordion>

  <Accordion title="Do you integrate with shipping apps like Advanced Shipping Rules?" icon="puzzle-piece">
    Absolutely. Revize works with popular shipping apps including Advanced Shipping Rules, Bespoke Shipping, ShipperHQ, Parcelify, and Advanced Shipping Manager. Contact us to ensure proper configuration with your shipping setup.
  </Accordion>

  <Accordion title="Does Revize work with carrier-calculated rates?" icon="truck-fast">
    Yes. Revize fully supports carrier-calculated shipping rates. If you’d like us to help configure them for your setup, just reach out to our team at [hello@revize.app](mailto:hello@revize.app).
  </Accordion>

  <Accordion title="Does Revize support split shipping?" icon="boxes-packing">
    It does. Revize can handle split shipping so orders with multiple items can be shipped from different locations when needed. If you’d like this enabled for your store, drop us a line at [hello@revize.app](mailto:hello@revize.app).
  </Accordion>
</AccordionGroup>

<Note>
  Shipping upgrades transform customer urgency into profitable revenue opportunities while providing genuine value. Enable this feature to capture demand for faster delivery and reduce order cancellations.
</Note>

## Related features

* [Customer Portal](/features/customer-portal) — where customers access shipping upgrade options
* [Edit Window Settings](/setup/edit-window) — ensure upgrade timing aligns with fulfillment schedules
* [Address Edits](/features/address-edits) — shipping rates recalculate automatically with address changes
* [Payments & Refunds](/setup/payments-and-refunds) — configure how upgrade charges are processed