> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revize.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> Revize 30-day money-back guarantee and refund process.

<Note>
  At Revize, we’re committed to your satisfaction. Try the app risk-free with our 30-day money-back guarantee.
</Note>

## 30-day money-back guarantee

<CardGroup cols={2}>
  <Card title="Full Refund" icon="money-bill-wave" color="#10b981">
    Get 100% of your subscription fee refunded within 30 days of your first payment.
  </Card>

  <Card title="No Questions Asked" icon="check" color="#8b5cf6">
    Refunds are simple and hassle-free, no conditions attached.
  </Card>
</CardGroup>

## How to request a refund

<Steps>
  <Step title="Reach out">
    Email us at [hello@revize.app](mailto:hello@revize.app) or chat with us. Please include your Shopify store URL and, if possible, a short note on why you’re requesting a refund. It helps us learn and improve.
  </Step>

  <Step title="Review & processing">
    Our team will review your request with care. If approved, refunds are processed through Shopify’s billing system and appear directly on your Shopify invoice.
  </Step>

  <Step title="Timeline">
    Once approved, your refund will be issued within 3-5 business days back to your original payment method.
  </Step>
</Steps>

## What's covered

* **New subscriptions only** – Refunds apply to first payments or renewals within 30 days
* **Full refund** – 100% of your subscription fee returned
* **Keep your data** – Your settings and analytics remain intact even if you move to the free plan

## What's not covered

* Subscriptions older than 30 days
* Multiple refund requests (abuse prevention)
* Usage fees from third-party services