We ship updates regularly to make order editing better for your customers and easier for your team.
🛠️ Performance, Fixes & Dashboard Refresh
A faster, cleaner dashboard — rebuilt from the ground up based on how you actually use it.We’ve been quietly watching how merchants use Revize and used that data to rethink the dashboard. The result: a cleaner layout, smarter defaults, and a much better experience across the board.What’s improved
- 📱 Mobile-friendly dashboard — Manage settings on the go without things breaking
- ⚡ Faster load times — The order editing page and settings load noticeably quicker
- 🎨 Refreshed UI — Cleaner layout on the Orders page, Settings, and all tabs
- 🐛 Bug fixes — A round of stability and edge case fixes across multiple modules
- 🧠 Smarter defaults — Settings now reflect what most merchants actually want out of the box
No action needed on your end — it’s all live.
🚫 Editing Restrictions by Customer Tag
Block specific customers from editing orders entirely, based on their Shopify customer tags.Some customers shouldn’t be able to edit orders at all. Now you can block them silently — no portal, no editing — based on a customer tag in Shopify.
How to use it
- Go to Settings → Order editing → Editing restrictions
- Add a customer tag (e.g.
fraud,no-edit,blocked) - Any customer tagged with that value won’t see the order editing portal
Works great alongside Feature Visibility Rules for full control over who edits what.
🎛️ Feature Visibility Rules
Show or hide editing features for specific orders or customers using tags.Not every customer or order should have access to every feature. Feature Visibility Rules give you fine-grained control — show or hide specific capabilities based on order and customer tags.
What you can control
- Shipping address
- Contact information
- Add / Replace products
- Edit product details
- Cancel order
- Apply discounts
- Tax invoice, Support ticket, Shipping method, Delivery date
Example use cases
- Fraud prevention — If a fraud app tags an order, hide product additions and address changes
- B2B orders — Restrict cancellations for wholesale customers
- Pre-orders — Lock product swaps for pre-order tagged orders
- VIP customers — Unlock features like free shipping upgrades for loyalty-tagged customers
🔒 Test Mode
Verify your setup before going live — only tagged customers can see the editing portal.Installing a new app and enabling it for everyone on day one is risky. Test Mode lets you verify everything looks right first — then flip it on for the world.
How it works
- 🔒 Enable the toggle in Settings → General → Test Mode
- 🏷️ Tag-based access — Pre-filled with a
stafftag. Add more tags as needed. Works as an OR condition - 👤 Tag yourself in Shopify as a customer with that tag — the portal becomes visible only to you
Why it matters: No more “oops, customers saw a half-configured portal.” Ship with confidence.
Shopify Flow Integration
Order edits now trigger Shopify Flow. Build automations that respond the moment a customer makes a change.
Available triggers
- 📍 Shipping address updated — Fires when a customer changes their delivery address
- 📞 Phone number updated — Fires when a customer updates their contact number
- 📧 Email address updated — Fires when a customer changes their email
- 📅 Delivery date updated — Fires when a customer selects a new delivery date
- ❌ Order cancelled — Fires when a customer cancels their order
- 🎫 Support ticket created — Fires when a customer submits a support request
- 🧾 Tax invoice generated — Fires when a tax invoice is created
- 🛒 Order edited — Fires on any order edit, including discount code changes
What you can build
- Notify your warehouse via Slack or email when a shipping address changes
- Alert fulfillment when a customer updates their delivery date
- Create a support ticket in Gorgias or Zendesk when a customer submits a request
- Tag orders or customers based on specific edit types
Rich data included
Each trigger passes the updated values and order details—so you can build precise conditions and actions.Why this matters: Order edits used to be a black box. Now every change can kick off the exact workflow your operations need.
🚀 Coming soon: Transactional edit triggers—line items added, replaced, variants changed, and more.
Email Upsells via Klaviyo
Turn post-purchase emails into revenue. Customers click “Add to Order” in your Klaviyo emails and land on the order status page with the product already added.How it works
- One-click upsells — Customer clicks product in email, lands on order page with item pre-added
- Seamless checkout — They just confirm and pay. No re-entering details.
- Works with Klaviyo flows — Integrate with your existing post-purchase email sequences
Not on Klaviyo? This works with any email platform that supports custom links—Omnisend, Mailchimp, or even custom-built emails. The magic is in the URL structure, not the email provider.
Run on Past Orders
Enable order editing for orders placed before you installed Revize. Perfect for stores with existing order backlogs.Previously, Revize only worked on new orders created after installation. Now you can extend order editing to your historical orders too.What’s new
- Date range filters — Select specific time periods to enable
- Status filters — Filter by financial status, fulfillment status, or tags
- Selective enablement — Choose exactly which past orders get editing capabilities
This is an advanced feature. Contact us to enable past order support for your store.
Digital Product Edit Controls
Control whether customers can edit digital products in their orders—all, none, or just the ones you choose.Selling digital products? Now you decide exactly which ones customers can edit after purchase.
Three options
- Disable for all — Customers can’t remove or change quantity on any digital product. Best for courses, gift cards, licenses, or one-time downloads.
- Allow for all — All digital products become editable—just like physical items.
- Allow for specific tags only — Keep editing disabled by default, but enable it for products with specific tags.
How to set it up
- Go to Settings tab
- Find Digital products section
- Choose your preference
- If using tags, add the product tags you want to allow editing for
Custom Sender Email
Send order update emails from your own email address instead of ours.Order update emails should look like they’re coming from your store—because now they are.
What’s new
- Your Sender Name — Choose the name that appears in the ‘From’ field. Customers see your brand, not Revize.
- Your Email Address — Verify any email address you own, and all order updates will be sent from it.
- One-Time Setup — Verify once, and you’re done. No ongoing configuration needed.
Emails this applies to
- Shipping address update confirmations
- Preferred delivery date confirmations
- Support request acknowledgements
- More coming soon
How to set it up
- Go to Settings tab
- Enter your sender name and email address
- Click Verify email and confirm via the link we send you
Want full domain authentication? Removes the “via” label in Gmail and improves deliverability. Contact us and we’ll set it up.
Preferred Delivery Date Upgrades
Set date ranges, add time slots, and give customers delivery options that match your fulfillment.Delivery scheduling that actually fits how you operate. Set boundaries, offer time slots, and stop fulfillment headaches before they start.
What’s new
- Min/Max Date Range — Control the earliest and latest selectable dates. No more “deliver tomorrow” surprises.
- Time Slots — Let customers pick a specific delivery window—like 9:00–10:00 AM or 2:00–4:00 PM.
- Weekend Controls — Include or exclude weekends with a single toggle.
- Custom Date Format — Display dates your way—
DD/MM/YYYY,MM-DD-YYYY, or whatever fits your brand. - Shopify Flow Trigger — Automate workflows when customers select a delivery date.
Third-Party Checkout Support
Orders from TikTok Shop, Facebook, Instagram, and other sales channels are now editable.Sell on TikTok, Instagram, or Facebook? Your customers can finally edit those orders too.
What customers can now do
- Update shipping address
- Change email or phone
- Add preferred delivery date
- Cancel eligible orders
- Contact support directly from the edit portal
Supported channels
- TikTok Shop
- Facebook & Instagram Shopping
- GoKwik, Shopflo, Razorpay Magic, Shiprocket
- Pinterest, Snapchat & other Shopify sales channels
Live now. No setup required.
Public Order Cancellation API
Add a cancel button anywhere—emails, support pages, chatbots, or custom forms.Build cancellation into your customer journey—exactly where it makes sense for your store.
What’s new
- One Simple Endpoint — A secure public API that cancels eligible orders. No app embed needed.
- Build It Your Way — Power cancel buttons in post-purchase emails, Gorgias, Zendesk, or chatbots.
- Your Rules Apply — The API respects your cancellation time windows and eligibility rules automatically.
Where merchants are using it
- Self-service forms on support/FAQ pages
- Chatbot integrations for instant cancellations
AI-Powered Product Recommendations
Drive more sales with intelligent product suggestions—powered by Shopify AI or your curated picks.Show customers what they actually want. Product recommendations are now powered by Shopify AI and your strategic picks.
What’s new
- Related Products (Shopify AI) — Auto-generated suggestions based on purchase patterns and product similarity. Learn how it works.
- Complementary Products — Hand-pick exactly what to show using Shopify’s Search & Discovery app.
Coming soon: Full upsell engine with advanced targeting and analytics.
Apply Discounts
Let customers add discount codes after checkout to reduce order cancellations.Forgot to add a discount code? It happens. Now customers can fix it without canceling or contacting support.
What you can do now
- Post-Purchase Discounts — Customers can apply discount codes to their existing orders in the order editing portal.
- Fewer Cancellations — Shoppers keep their original order, no need to reorder.
- Less Support Load — Customers handle it themselves in seconds.
Live now. You’re all set.
Grid View for Product Upsells
Display products in a visual grid layout that makes browsing feel natural and boosts conversions.
What’s new
- Grid View — Display products in eye-catching cards with a modern layout.
- Spotlight Upsells — Display Add Products in its own card instead of an accordion.
How to enable
- Go to Order Editing tab
- Under Customer edit options → Add products, select Grid
- Toggle “Highlight the Add products section” for maximum visibility
All-New Revamped Helpdesk
A redesigned, user-friendly app documentation hub with better navigation and comprehensive guides.We’ve completely rebuilt our documentation from the ground up to make finding answers faster and easier than ever.What’s enhanced
- Intuitive navigation — Find what you need instantly with improved search and organization
- Cleaner design — Enjoy a smoother reading experience with better formatting
- Expanded knowledge base — Access in-depth guides and proven best practices
Order Editing Restrictions
Block editing on specific orders or products through tags.We’ve introduced Order Editing Restrictions to give you complete control over which orders and products can be edited.
How it works
- Define tags in the app dashboard under settings (e.g.,
no-editorpromo-item) - Apply those tags to orders or products in Shopify
- The app will automatically block edits on tagged items
Examples
- Tag high-risk orders with
no-editto protect flagged transactions - Tag free gifts with
promo-itemto prevent changes to promotional items
Order Edit Restrictions Guide
Learn more about setting up restrictions
Subscription Order Editing
You can now edit subscription orders with the same flexibility as regular one-time purchases.We’ve extended our order editing capabilities to work seamlessly with subscription orders, regardless of which subscription app you use.
What’s enhanced
- Full subscription editing — Replace products, add new products, update shipping addresses
- Works with your subscription app — Compatible with ReCharge, Bold, Appstle, and other major platforms
Discounts Improved
We’ve improved discount handling with faster calculations and clearer discount insights.
What’s enhanced
- Enhanced visibility — Clearer overview of active discounts and their impact on orders
- Smart discount updates — Adding or removing products automatically applies or removes relevant discounts
- Faster calculations — Optimized code processes discount calculations instantly
Minimum Order Quantity Rule
Set the minimum total number of items that must remain in an order during editing.This enforces a minimum total item count across the entire order—perfect for frozen goods stores, wholesale businesses, or any store with minimum order requirements.
Need a custom minimum? Contact us to configure this for your store.
Carrier Shipping Rates Supported
Carrier shipping rates from third-party shipping rate apps now work seamlessly during order edits.
What’s enhanced
- All shipping apps supported — Works with third-party shipping rate apps, not just Shopify’s built-in rates
- Address-based rate updates — Shipping costs automatically recalculate when customer address changes
- Product-based rate updates — Adding or removing products instantly updates shipping pricing
Automatic Tax Recalculation
Taxes now update automatically when you make changes to orders, and stay compliant across all regions.We’ve made tax handling smarter and completely hands-off. When customers make changes to an order, taxes are recalculated instantly.What’s new
- Address changes — Tax rates update immediately when shipping addresses change
- Product changes — Add or remove items and see accurate tax totals right away
- Instant updates — No manual recalculation needed
Example
Customer orders with a California address (8.5% tax), then changes to Oregon (0% tax)—the order total updates instantly.Have feedback or feature requests?
We’d love to hear from you. Reach out to our team or email us at hello@revize.app