Help & FAQ
FAQs
Complete FAQ for Revize Shopify order editing app. Find answers on post-purchase order modifications, customer self-service editing, setup, pricing, and order management features.
Find comprehensive answers to common questions about Revize’s Shopify order editing app features, post-purchase order modifications, customer self-service editing, and troubleshooting. Need immediate help? Contact our support team at hello@revize.app.
Getting started with Revize order editing app
What is Revize and how does this Shopify order editing app work?
What is Revize and how does this Shopify order editing app work?
Revize is a powerful Shopify order editing app that empowers your customers to modify their orders after checkout through a seamless self-service portal. Instead of creating support tickets, customers can independently update shipping addresses, change product quantities, add new products (post-purchase upsell), upgrade shipping, and even cancel orders. This order modification app significantly reduces your support workload while increasing average order value and customer satisfaction through automated post-purchase order editing.
How quickly can I set up this order editing solution?
How quickly can I set up this order editing solution?
Revize can be fully configured in just 5 minutes! Installation from the Shopify App Store takes about 2 minutes, and basic configuration (setting your edit window, refund options, and customer permissions) takes another 3. You can start testing immediately with Shopify draft orders to ensure your order modification flow works perfectly before enabling live customer self-service order editing.
Does this order editing app work with all Shopify plans and themes?
Does this order editing app work with all Shopify plans and themes?
Yes, Revize is fully compatible with all Shopify plans (from Basic to Shopify Plus) and works seamlessly with any Shopify theme, including headless commerce setups. Our Shopify order management app portal automatically inherits your store’s theme and checkout styling for a completely consistent brand experience on both mobile and desktop during post-purchase order modifications.
How much does this order editing app reduce customer support workload?
How much does this order editing app reduce customer support workload?
On average, merchants using Revize see a 30-50% reduction in order-related support tickets. Common requests like “can I change my shipping address?” or “I ordered the wrong size” are handled entirely by the customer through our self-service order editing system. This frees up your support team to focus on complex issues that truly require a human touch.
Setup and configuration for post-purchase order editing
What order editing window options are available in this app?
What order editing window options are available in this app?
Revize offers maximum flexibility for post-purchase order editing. You can set time-based edit windows from 5 minutes to 48 hours. Alternatively, you can keep editing open until an order is fulfilled or create scheduled cutoffs (e.g., daily at 2 PM) to align perfectly with your 3PL or warehouse schedule. This control ensures a smooth Shopify order management process.
Can I control which orders and products allow post-checkout editing?
Can I control which orders and products allow post-checkout editing?
Absolutely! Use order tags and product tags to create simple yet powerful exclusion rules in our order modification app. For example, you can block editing on orders tagged with “custom-engraving” or prevent edits to products tagged with “final-sale”. This gives you granular control over the customer self-service order editing experience.
How do I test this order editing app safely before launching?
How do I test this order editing app safely before launching?
We highly recommend using Shopify’s draft orders feature to safely test every post-purchase order editing scenario. Create test orders for different products, test the post-purchase upsell flow, and process payments without affecting your live store data. This ensures a flawless launch of your self-service order modifications.
Does this order editing app integrate with existing fulfillment systems?
Does this order editing app integrate with existing fulfillment systems?
Yes, Revize integrates seamlessly with any 3PL provider or ERP system that works with Shopify’s order API (including ShipStation, NetSuite, ShipBob, Flexport, etc.). Our Shopify order management app can automatically place orders on hold during the edit window and release them for fulfillment once the window closes, ensuring your fulfillment workflow is never disrupted by customer order modifications.
Customer experience with self-service order editing
How do customers access the order editing portal after checkout?
How do customers access the order editing portal after checkout?
Customers can edit their Shopify order from multiple convenient entry points: the order status page (thank you page), or by clicking the “Edit Order” link in their order confirmation email. Our post-purchase order editing portal opens directly within your store’s native environment, maintaining a seamless brand experience for customer self-service order editing.
What self-service editing features do customers have access to?
What self-service editing features do customers have access to?
Customers can perform a wide range of order modifications based on your settings. This includes changing a shipping address after purchase, updating contact info, changing product variants (e.g., size or color), adding or removing products, upgrading shipping methods, and cancelling their order. You have full control over which of these post-purchase order editing features are enabled.
How does the complete order editing flow work from checkout to fulfillment?
How does the complete order editing flow work from checkout to fulfillment?
When a new order is placed, Revize can place it on hold for post-purchase order editing. During the edit window, the customer can make changes through our self-service order modification system. If they add items, they complete the payment for the difference via Shopify’s secure checkout. If no edits are made, the order is automatically released to your fulfillment queue when the window expires. This automated order modification process prevents errors.
What happens when the post-purchase editing window expires?
What happens when the post-purchase editing window expires?
Once the order editing window closes, the “Edit Order” links and buttons disappear from the customer’s order status page. They are shown a clear message that the editing period has ended. The order is then automatically released for fulfillment, requiring no manual intervention from your team after customer self-service order editing ends.
How are additional payments handled during order editing?
How are additional payments handled during order editing?
All additional payments for post-purchase upsells or shipping upgrades are processed securely through your existing Shopify Payments gateway. If a customer adds items but fails to complete the payment during post-purchase order editing, the order remains on hold and reminder emails are sent. This ensures you never ship an order that hasn’t been fully paid for.
Will Revize work on orders created before the app was installed?
Will Revize work on orders created before the app was installed?
No. Revize only works on orders created after the app is installed. Past orders placed before installation are not editable through the customer self-service order editing portal. From the moment Revize is live on your store, all new orders will automatically follow your configured post-purchase order editing rules.
Advanced order calculation features for post-purchase modifications
Are discounts and promotions recalculated during order editing?
Are discounts and promotions recalculated during order editing?
Yes! This is a key feature that sets our Shopify order editing app apart. Our smart engine brilliantly recalculates all applicable discounts—including promo codes, automatic discounts, and tiered pricing—when a customer modifies their order through post-purchase order editing. This maintains your promotional integrity and ensures the customer always sees the correct, final price during order modifications.
Do shipping taxes update when customers change their delivery address?
Do shipping taxes update when customers change their delivery address?
Absolutely. Revize automatically recalculates all applicable taxes when a customer changes their shipping address during post-purchase order editing. Our order modification app ensures compliance with regional tax laws by applying the correct rates for the new destination, preventing compliance headaches and ensuring accurate order totals.
How does this order editing app handle shipping rate changes during modifications?
How does this order editing app handle shipping rate changes during modifications?
Our Shopify order management app communicates in real-time with your store’s shipping settings. When a customer adds/removes products or changes their address during post-purchase order editing, Revize instantly re-evaluates the available shipping methods and rates. This ensures customers always see accurate, real-time shipping options that reflect their modified cart and new destination during self-service order modifications.
Business operations and order management analytics
How does this order editing app handle refunds and payments?
How does this order editing app handle refunds and payments?
All payment and refund transactions in our Shopify order editing app occur through Shopify’s secure system. For additions during post-purchase order editing, customers pay the difference. For removals or cancellations, refunds can be processed automatically to the original payment method or issued as store credit, giving you full control over your returns and refunds policy within our order modification app.
How does this order editing app protect inventory during modifications?
How does this order editing app protect inventory during modifications?
Revize syncs directly with Shopify’s native inventory system during post-purchase order editing. It checks stock levels in real-time when customers add products to prevent overselling and automatically restocks inventory when items are removed through customer self-service order editing. This ensures your Shopify inventory management remains accurate at all times during order modifications.
What analytics does this order management app provide?
What analytics does this order management app provide?
Our Shopify order editing app analytics dashboard gives you a clear view of your ROI from post-purchase order editing. Track total orders edited, revenue generated from post-purchase upsells, support hours saved through self-service order modifications, and see which edits are most common. All data links directly to the corresponding Shopify orders for easy verification.
How can I track and organize post-purchase edited orders?
How can I track and organize post-purchase edited orders?
Revize automatically applies descriptive tags (e.g.,
revize-edited, revize-upsell) to orders in your Shopify Admin after customer self-service order editing. This makes it incredibly easy to filter, track, and build custom workflows for edited orders within your existing Shopify order management process, helping you analyze the impact of post-purchase order modifications.Technical features and customization options
Will this order editing app impact my Shopify store's performance?
Will this order editing app impact my Shopify store's performance?
No. Revize has zero impact on your storefront’s load speed or Core Web Vitals. Our Shopify order editing app scripts load asynchronously and only on the necessary post-purchase pages (like the order status page), not on your product or collection pages where speed matters most for SEO and conversions.
How secure is this order management app with customer data?
How secure is this order management app with customer data?
Security is our top priority for post-purchase order editing. Revize is built following Shopify’s strict security and data privacy standards. All payment information during order modifications is handled directly by Shopify’s PCI compliant servers, and all data transmission in our customer self-service order editing system is fully encrypted.
Can I customize the order editing portal appearance?
Can I customize the order editing portal appearance?
Yes! Our post-purchase order editing portal automatically inherits your theme’s fonts and colors for a seamless look. You can also customize all customer-facing text and translate it into any language directly from the Revize dashboard to match your brand’s voice perfectly during customer self-service order editing.
What third-party integrations does this order editing app support?
What third-party integrations does this order editing app support?
Revize integrates with any app or service that uses Shopify’s native APIs for orders, payments, and inventory. This includes major 3PLs (ShipBob, Flexport), ERPs (NetSuite), and fulfillment platforms (ShipStation), ensuring a cohesive tech stack for your e-commerce operations and seamless post-purchase order editing workflow.
Pricing and billing for order editing solution
What are the pricing plans for this Shopify order editing app?
What are the pricing plans for this Shopify order editing app?
Revize offers flexible plans for every stage of growth, including a Free plan for post-purchase order editing. Our paid plans, Starter and Pro, offer unlimited order edits and advanced features like post-purchase upsells, smart discount recalculation, and priority support for customer self-service order editing. You can see a full feature comparison on our Pricing Page.
Is there a free trial for this order modification app?
Is there a free trial for this order modification app?
Yes! All of our paid Shopify order editing app plans come with a 7-day free trial. You can test the complete, unrestricted functionality of post-purchase order editing to see the value it brings to your store before committing to a subscription for our order management app.
Can I change my order editing app plan after subscribing?
Can I change my order editing app plan after subscribing?
Absolutely! You can upgrade or downgrade your Shopify order editing app plan at any time directly from the Revize dashboard. Changes are prorated and handled seamlessly through your Shopify app billing, ensuring flexible scaling for your post-purchase order editing needs.
Troubleshooting common order editing issues
Customers can't see order editing links or portal
Customers can't see order editing links or portal
Common solutions: First, check that the Revize app block is enabled on your order status page in the theme customizer for post-purchase order editing. Second, ensure the specific order doesn’t have a blocking tag and that the edit window hasn’t expired. If you’ve checked these customer self-service order editing requirements, contact hello@revize.app for a quick resolution.
Order editing portal won't load or display correctly
Order editing portal won't load or display correctly
Quick fixes: This is often a browser-specific issue affecting post-purchase order editing. Ask the customer to clear their browser cache, disable any ad-blocking extensions, or try a different browser. Most loading issues with our order modification app are resolved by these simple steps.
Payment processing errors during order editing
Payment processing errors during order editing
Payment issues: Since all payments in our Shopify order editing app are handled by Shopify, these errors are typically related to the customer’s payment method (e.g., insufficient funds, incorrect CVC). Advise the customer to try a different card or contact their bank for post-purchase order editing payment issues.
Orders not held properly during post-purchase editing windows
Orders not held properly during post-purchase editing windows
Fulfillment sync: Check your store’s order processing settings to ensure you don’t have an automation that’s fulfilling orders instantly, bypassing the post-purchase order editing window. If you use a 3PL, ensure they are configured to respect Shopify’s fulfillment hold status during customer self-service order editing. Our team can help you troubleshoot this.
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Pricing plans, billing, and payment information for order editing solutions
Our Shopify order editing app support team typically responds within 2-4 hours during business hours (9 AM - 6 PM EST, Monday-Friday). For urgent post-purchase order editing setup issues, include “Urgent” in your email subject line for priority response. We’re committed to helping you get the most out of your order modification app.