Getting Started
Welcome to Revize
Revize is a Shopify order editing app that lets customers fix orders after checkout. Change addresses, update email or phone number, swap variants, add items, or upgrade shipping without reaching out to support. Reduce support tickets on your Shopify store and turn edits into better experiences.
Give Customers Control Over Their Orders
Give customers an engaging self-serve portal to correct mistakes in seconds. Anxiety drops, loyalty grows, and more edits become upsells. Revize handles payments or refunds automatically and syncs to your 3PL or ERP so operations stay accurate.Turn post-checkout frustration into loyalty. Customers fix their own mistakes, and your team stays focused on growth.
Why Post-Checkout Order Editing Matters
Common issues for Shopify stores:
- Support teams get flooded with order change requests
- Simple edits take too long and frustrate customers
- Manual fixes increase operational overhead
How Revize Works on Shopify
1
Customer places order
Revize puts new orders on hold during the edit window, giving customers time to make changes before fulfillment begins. If your fulfillment process needs orders to flow immediately, you can skip the hold and use release tags instead. This flexibility ensures Revize works with any fulfillment setup.
2
Customer makes edits
From the Shopify order status page, customers can update shipping addresses, change variants, adjust quantities, add products, or upgrade shipping. No need to contact support.
3
Payments and refunds
When order edits affect the total, Revize automatically triggers Shopify to collect additional payment or issue partial refunds. No manual work, no spreadsheets.
4
Order processes normally
Once the edit window closes, the order syncs directly into your fulfillment system. No duplicates. No delays. Just clean, accurate data.
What Customers Can Do With Revize
Edit Shipping Address
Prevent failed deliveries by letting customers correct address mistakes after checkout.
Change Variant or Quantity
Shoppers can fix size, color, or quantity errors instantly.
Add Products Post-Checkout
Let customers add extra items to an order, turning edits into upsells.
Update Contact Info
Customers can correct email or phone details instantly, keeping communication smooth.
Replace Products
Customers can swap items or upgrade products without canceling the order.
Cancel Orders Easily
Offer simple cancellations with refunds to store credit or original payment.
Upgrade Shipping Method
Let customers choose faster delivery options even after checkout.
Request Support
When edits are not enough, customers can open a support request directly from the portal.
Edit Tax Invoice
Flexible invoice updates including billing details, tax IDs, and downloadable copies.
Add Delivery Date
Customers can select or change their preferred delivery date after purchase.
Why Merchants Love Revize
Fewer Support Tickets
Fewer Support Tickets
Customers handle their own edits, reducing tickets and freeing up your support team.
Fewer Returns and Cancellations
Fewer Returns and Cancellations
Errors are fixed before fulfillment, lowering refunds and replacement costs.
More Revenue After Checkout
More Revenue After Checkout
Edits often lead to upsells, increasing average order value.
Streamlined Operations
Streamlined Operations
Orders flow into your fulfillment system already corrected, saving time and reducing errors.
Better Customer Experience
Better Customer Experience
Customers feel in control, which builds loyalty and repeat purchases.
Enterprise-grade scalability
Enterprise-grade scalability
Whether you ship 100 orders or 100,000, Revize is built to handle volume and complexity.
Why Businesses Choose Revize
Built for Shopify Brands
We work closely with fast-growing Shopify stores. Revize is designed for scale.
Handles Complex Order Editing
From size swaps to multi-item replacements, Revize handles cases that other apps cannot.
Works With Your Fulfillment
Revize integrates with 100+ 3PLs and ERPs like ShipBob, Flexport, and NetSuite. No hacks needed.
Shaped by Merchant Feedback
Every feature was built because a merchant asked for it. Revize evolves with your needs.
Quick Links
Launch Revize in Minutes
Get started fast with our Shopify quickstart guide.
Core Setup
Configure hold windows, edit rules, payments, and fulfillment sync.
Features
Explore customer portal features, shipping upgrades, cancellations, invoices, and more.
FAQ
Find quick answers to common questions about Revize.
Ready to Get Started?
Start Free Trial
Install from the Shopify App Store in under 5 minutes. No setup fees. Cancel anytime.
Book Onboarding Call
Get personalized setup help in a 15 minute call tailored to your workflow.
Frequently asked questions
Can customers edit Shopify orders after checkout with Revize?
Can customers edit Shopify orders after checkout with Revize?
Yes. Revize lets customers edit orders post-checkout from the order status page. They can change addresses, swap items, adjust quantities, add products, and upgrade shipping without contacting support.
How does Revize reduce support tickets for your Shopify store?
How does Revize reduce support tickets for your Shopify store?
Customers make changes themselves. Your team no longer handles routine order edits, which cuts ticket volume and response times.
Will order edits affect payments and refunds?
Will order edits affect payments and refunds?
Revize collects any extra amount automatically and issues partial refunds when totals decrease. No manual work is needed.
Does Revize work with my 3PL or ERP?
Does Revize work with my 3PL or ERP?
Yes. Revize releases finalized orders to your fulfillment system after the edit window. It integrates cleanly with major 3PLs and ERPs, including ShipBob, Flexport, and NetSuite.
Can I control how long customers can edit orders?
Can I control how long customers can edit orders?
Yes. You can fully customize the editing experience:
- Set a fixed edit window, for example 30 minutes after checkout
- Skip hold if your 3PL is already synced with Revize
- Choose how refunds are handled, no refunds, refund to original payment, or store credit
- Restrict editing to certain order types using Shopify tags
Ready to see Revize in action? Start with Launch Revize in Minutes, or browse setup, features, and integrations to get the most out of every order.