Plans change after checkout. When customers suddenly need items faster, let them upgrade shipping instead of canceling their order. Turn urgency into additional revenue.

Why shipping upgrades drive revenue

Capture Last-Minute Urgency

Sudden trips, events moved up, or gift deadlines create immediate need for faster delivery.

Prevent Order Cancellations

Instead of canceling to shop elsewhere with faster shipping, customers upgrade their existing order.

Higher Shipping Margins

Express shipping delivers 60-80% margins compared to 20-30% on standard shipping.

Reduce Support Workload

Customers handle rush shipping requests themselves instead of contacting support.

How customers upgrade shipping

1

Access upgrade options

From the Revize Customer Portal, customers click Upgrade shipping method to see faster delivery options.
2

Compare shipping methods

View all available shipping methods with delivery dates, costs, and service descriptions from your store.
3

Select faster delivery

Choose from express, overnight, or other expedited options based on your Shopify shipping configuration.
4

Pay the difference

Click Pay now to charge the shipping upgrade fee through Shopify’s secure checkout system.
5

Instant order update

Shipping method updates immediately in Shopify and syncs to your fulfillment system with the new service level.
Shipping upgrade options in Revize Customer Portal

Smart shipping integration

Smart upgrade detection: When customers add products and their order value exceeds your free shipping threshold, Revize automatically offers free shipping as an upgrade option (if enabled in your store settings).

Revenue impact for Shopify stores

Immediate Revenue Boost

Express shipping upgrades typically increase order value by $10-50 with minimal additional cost.

Customer Retention

Convenient upgrades prevent customers from abandoning orders to shop competitors with faster shipping.

Operational Efficiency

Automated upgrade handling eliminates manual processing of rush shipping requests.

Carrier Benefits

Higher-value shipments strengthen carrier relationships and may unlock volume discounts.

Enable shipping upgrades

1

Open Order Editing settings

In the Revize app, navigate to Order Editing in the sidebar menu.
2

Enable the shipping upgrade feature

Under Customer edit options, toggle on Upgrade shipping method and click Save.
3

Test the experience

Place a test order and verify that shipping upgrade options appear correctly in the Customer Portal.

Frequently asked questions

Shipping upgrades transform customer urgency into profitable revenue opportunities while providing genuine value. Enable this feature to capture demand for faster delivery and reduce order cancellations.