The Customer Portal appears right on the Shopify order status page. No separate login, no confusion. Customers fix mistakes where they already are.

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What it looks like

The portal shows up on the order status page after checkout. Customers see their current order details and can make changes with a few clicks. Revize Customer Portal on Shopify order status page

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How customers get there

1

Checkout completion

After placing an order, customers see the thank you page with an order edit message: “Good news! You can edit your order. You have 30 minutes to make changes.”
2

Access the order status page

From the order confirmation email, Shopify account, or thank you page, customers click to view their order status.
3

Portal loads with editing options

The Revize Customer Portal displays their order items, shipping details, and available edit options.
4

Customer makes changes

Click to edit addresses, swap variants, add products, upgrade shipping, or cancel the order.
5

Shopify handles payment

Changes show up instantly with price differences. Customer confirms with Pay now, Refund, or Confirm, then Shopify processes the payment or refund.
Thank you page message: The edit message on the thank you page is customizable under the Translations tab in your dashboard. This one-time message helps customers know they can make changes right after checkout.
Order edit message on Shopify thank you page

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Customer access and authentication

Best access experienceWhen customers click the order status link from their confirmation email or SMS notification, they can view and edit their order for 3 weeks without any login requirements.
  • No passwords needed
  • Full editing capabilities
  • Works as long as they use the same browser
  • Most seamless customer experience

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What customers can do

Edit Shipping Address

Fix typos, update apartment numbers, or change delivery location entirely.

Change Products

Swap sizes, colors, quantities, or replace items with different products.

Add More Items

Browse and add products to turn a mistake into an upsell opportunity.

Update Contact Info

Correct email addresses or phone numbers for smooth delivery communication.

Upgrade Shipping

Choose faster delivery options when plans change.

Cancel Order

Simple cancellation with automatic refunds to original payment or store credit.

Edit Tax Invoice

Update billing details, add tax IDs, and download corrected invoices.

Request Support

Open support tickets directly from the portal when edits need human help.

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Customer experience

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Smart notifications

Revize adds helpful notification messages to the order status page that guide customers:
  • “Your order is available to edit” - Shows when editing is open
  • “30 minutes left” - Live countdown timer showing remaining edit time
  • “Free gifts can’t be edited” - Explains restrictions clearly
  • “Order can no longer be edited” - Tells customers when the window has closed
  • “Payment required to proceed” - Guides customers when payment is needed
These notifications appear automatically and keep customers informed throughout the process.

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When the portal appears and hides

The portal shows when:
  • ✅ The order is within the edit window you set
  • ✅ The customer opens the order status page
  • ✅ The order hasn’t been fulfilled yet
  • ✅ The order meets your editing restrictions (if any)
The portal hides when:
  • ❌ The edit window expires
  • ❌ The order is fulfilled
  • ❌ The order is canceled
  • ❌ The order is excluded by tags or restrictions
Always available modules: Even after the editing window expires, you can configure these modules to remain visible:

Edit Tax Invoice

Customers can still generate or update tax invoices even after editing closes.

Contact Support

Support request option remains available for post-edit assistance.
Important: Even when the main portal hides, the notification bar remains visible to inform customers about the order status, whether payment is required, or if the order has been canceled.

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What makes customers love it

No Waiting

Fix mistakes instantly instead of emailing support and waiting for responses.

No Hassle

Works right where they already are - the order status page. No new accounts or apps to download.

Full Control

Make any changes they need without explaining the situation to a support agent.

Transparent Pricing

See exactly what changes will cost before confirming. No surprise charges.
The Customer Portal turns order mistakes into self-service wins. Customers fix problems themselves, your support team stays focused on complex issues, and everyone’s happier.