Post-purchase Upsells let customers add multiple products to an order they have already placed. Revize adds them to the same Shopify order, Shopify collects only the difference, and everything ships together.
Three ways customers can add products
Revize gives you three product-addition experiences. They work together, but they solve different jobs.Upsell offers
You are here. Proactively recommend products on the Thank-you and Order-status pages. You control the audience, product source, discount, layout, timing, and priority.
Add products
Let customers open the Revize Customer Portal and search or browse products when they already know what they want to add.
Email upsells
Put one-click Add to Order links in your post-purchase email and SMS flows.
How the customer flow works
1
Revize shows the first matching offer
When a customer opens the Thank-you or Order-status page, Revize checks your active offers from top to bottom and shows the first one whose conditions match the order.
2
The customer chooses a product
The offer displays products in your selected layout, with the discount, countdown, variants, quantity, and Add to order button.
3
Revize edits the existing order
The selected item is added through Shopify order editing. There is no second cart and no separate order.
4
Shopify collects the difference
Shopify recalculates the amount due and handles the additional payment. The added item stays on fulfillment hold until payment is captured, except for cash-on-delivery orders.
Payment always stays in Shopify’s native flow. After the item is added, Shopify recalculates the amount due and lets the customer review and pay for the updated order. Revize does not create a side checkout or send a manual invoice for the upsell.
Create an upsell offer
Open Upsell in the Revize app and click Create offer. New offers start as Draft, so nothing appears to customers until you set the status to Active and save.
1
Name the offer and choose its surfaces
Give the offer an internal name, then show it on the Thank-you page, Order-status page, or both.
2
Add trigger conditions
Target specific orders or customers. Leave the conditions empty to show the offer on every eligible order.
3
Choose the products
Pick one of the six product sources below, then set fallbacks and inventory safety.
4
Configure the incentive and design
Add an optional discount, choose a layout, customize the copy, and enable an honest countdown tied to the order-editing deadline.
5
Schedule and activate
Set a start and end date if needed, choose how often the offer can be accepted, change the status to Active, and save.
Choose what to recommend
Manual picks
Hand-pick the exact products you want to show.
Collection
Pull products from a Shopify collection.
Related products
Use Shopify recommendations to show products similar to what is already in the order.
Complementary
Show products that go well with the order, including relationships configured in Shopify Search & Discovery.
Bestsellers
Recommend in-stock top sellers automatically.
Recently viewed
Show products the customer browsed but did not buy, powered by Revize’s consent-aware web pixel.
Product safeguards
Fallback when the source returns nothing
Fallback when the source returns nothing
Turn on Fall back to bestsellers to keep the offer visible when the selected source has no eligible products.Recently viewed offers can also fall back to related products when the shopper has no browse history.
Inventory safety
Inventory safety
Choose one of three inventory rules:
- Skip products that are out of stock
- Skip products with fewer than 5 units in stock
- Show products regardless of stock
Hide products already purchased
Hide products already purchased
Enable Hide products already in the order when you never want to recommend an item the customer just bought.
Target the right orders
With no conditions, the offer is eligible for every order. Add conditions when the offer should appear only for a particular order or customer segment.
Conditions sit inside groups with ALL or ANY matching. Groups can also be combined with ALL or ANY, so you can express logic such as:
(VIP customer) OR (order total above 150 AND shipping country is US)
Revize re-checks the conditions on the server when the customer accepts the offer. An outdated page cannot bypass your targeting rules.
Add a per-offer discount
Turn on Discount inside the offer builder, then choose:- Percentage or fixed amount
- The discount value
- A discount label shown on the Shopify order line
- Show strikethrough pricing to display the original price beside the offer price
- Exclude upsell from order discounts when the upsell line should receive only its own offer discount
Choose a layout
List
Full-width rows with room for product details.
Slider
Swipeable product cards, useful when you want to show several choices without a long page.
Grid
Compact rows and columns, with 2, 3, or 4 products per row on larger screens.
Spotlight
One hero product with maximum visual emphasis.
Customize the copy
Edit the Heading, Subheading, and Button text per offer. Leave them blank to use Revize’s built-in translated defaults. Two dynamic tokens are available:[discount]inserts the offer discount, such as20%[duration]inserts the remaining offer time
Use an honest countdown
The countdown is optional and configured per offer.- Order editing deadline
- Custom countdown
Counts down to the real moment the order locks for editing. This is the recommended mode because the urgency matches the customer’s actual last chance to add an item.
Control placement
1
Open the checkout editor
In the Revize app, go to Upsell and click Add blocks. Shopify’s checkout editor opens.
2
Add the block to both pages
Add the Upsell Offers block to the Thank-you page and to the Order-status page, place it where you want it, and save.
Upsell → Settings → Where the upsell appears has one option: Standalone block. The earlier card and expandable placements inside the order editor have been removed. If you used one of them, add the Upsell Offers block to the Order-status page, then open Upsell → Settings, select Standalone block, and save. Until you do, offers don’t show on the Order-status page.
Recommend recently viewed products
Recently viewed offers turn a shopper’s own browsing history into a highly relevant follow-up. Instead of showing a generic bestseller, Revize can surface the exact products the customer viewed but did not purchase while the original order is still open for editing.
- Records product-view events only when the customer’s analytics consent allows it
- Connects that browsing session to the customer’s checkout
- Makes eligible viewed products available to the Recently viewed source on the Thank-you and Order-status pages
Nothing is recorded until you enable the setting. The Upsell settings page also shows whether the web pixel is active.
Schedule and prioritize offers
- Start: immediately or on a chosen date
- End: never or on a chosen date
- Priority: drag offers into the order Revize should evaluate them
- Accepts per order: unlimited or once per order
- Automatic states: scheduled, active, and expired based on your dates
Measure captured upsell revenue
The Upsell dashboard reports:Impressions and conversion
See how many orders saw an offer, how many accepted, and the order-based conversion rate.
AOV uplift
Measure the change in average order value from paid upsells.
Per-offer performance
Compare individual offers and daily trends.
Top products
See the top five upsold products ranked by captured revenue.
Revenue counts only captured sales. An accepted offer that is never paid for, or an item that is removed before payment, contributes zero. Revize reconciles the result with Shopify before it appears as Upsell revenue.
Order tags
Revize applies tags that you can use in Shopify Flow, reporting, fulfillment rules, or your own integrations.Enable your first offer
1
Open Upsell
In the Revize app, go to Upsell.
2
Create the offer
Click Create offer, choose the surfaces, targeting, products, discount, design, countdown, and schedule.
3
Set the offer to Active
New offers are Draft. Change the status to Active, then save.
4
Add the Upsell Offers block
Click Add blocks and add the Upsell Offers block to the Thank-you page and the Order-status page. The Revize order editing block doesn’t show offers on its own.
5
Place a test order
Open the Thank-you and Order-status pages, confirm the right offer appears, add a product, and complete the Shopify payment flow.
Frequently asked questions
Does an upsell create a second order?
Does an upsell create a second order?
No. Revize adds the product to the customer’s existing Shopify order through order editing.
Where does the customer pay?
Where does the customer pay?
Shopify handles the additional payment. After Revize adds the item, the customer reviews the updated order and pays the recalculated amount through Shopify.
What happens if the customer adds a product but never pays?
What happens if the customer adds a product but never pays?
The added item stays on fulfillment hold and does not count as captured Upsell revenue. Enable Reverse Unpaid Edits under Settings → General when you want unpaid changes rolled back automatically after a grace window.
Can several offers be active at once?
Can several offers be active at once?
Yes. Revize checks active offers in priority order and shows the first one whose conditions match. Drag offers to change their priority.
Can customers accept an offer more than once?
Can customers accept an offer more than once?
You decide per offer. Choose Unlimited or Once per order under Advanced.
Are the offers translated?
Are the offers translated?
Built-in default copy is translated automatically. Custom Heading, Subheading, and Button text can be translated per offer from Translations.
Does the countdown create fake urgency?
Does the countdown create fake urgency?
The recommended mode counts down to the real order-editing deadline. A custom countdown is also capped by that deadline, so it never claims the offer lasts longer than the order can actually be edited.
Which plan includes Upsell offers?
Which plan includes Upsell offers?
Upsell offers are available on the Pro plan. The customer-initiated Add products experience remains part of the Revize order-editing portal.
Related Revize features
- Add Products: the customer-initiated flow inside the Revize Customer Portal
- Customer Portal: where customers manage the rest of their order
- Reverse Unpaid Edits: automatically restore orders when customers do not pay for added cost
- Product Variant & Quantity Edits: let customers adjust products already in the order
- Order Editing Window: controls the real deadline used by the Upsell countdown
- Rules Engine: set different editing windows for different kinds of orders
- Analytics: measure the broader impact of post-purchase edits